Welcome to DSA Telephone Skills Training
We all use the telephone and hope that the outcome of each call is satisfactory. There is a saying that “someone always loses each call – is it you or them?”
Some of us use the telephone with more intention and manage to persuade others to do what we want. This can have a positive effect on our performance but can be considered pushy and inconsiderate by our customers.
There is no such thing as a win / lose situation. In the long term a loser will make sure that the “winner” loses too.
DSA have discovered a formula for rapport in 60 seconds. A formula for enjoyable, manageable and sustainable engagement, rapport and agreement in the limited timeframe of a telephone call.
A formula which wins you more customers, brings you improved profitability and ultimately, customer loyalty.
Our training courses will help you win more business now and be recognised as a long term “trusted supplier”.
Our Course List
For an instant benchmark of your telephone skills, please visit our Behavioural Audit at [AUDIT]
DSA News
"The course taught us about building lasting relationships, not just making a quick sale"... [READ MORE]
Telegraph Interviews DSA and the Chelsea Building Society
"A conversation takes place and what's important is that at the end of the call the customer, agent and the Chelsea Building Society are happy with the outcome"... [READ MORE]
Call Centre Focus Magazine Recognises DSA as a New Force in the Training World
"attract and retain high quality telephone agents"..."a new career choice for professionals"...[READ MORE]
