The DSA level 5 Diploma in Advance Telephone Skills

Since 1987 Direct Sales Accreditation have been developing a formula for enjoyable, manageable and sustainable sales.

In 2008 we are proud to announce Britain’s first nationally accredited, advanced qualification for telephone sales professionals.

The DSA level 5 Diploma in Advance Telephone Skills:

1. Raises telephone agents performance
2. Retains the best telephone agents
3. Rewards successful telephone agents

Poor telephone skills have gained the call centre industry a bad reputation in the past, so now is the time to benchmark our standards, root out bad selling practices and adopt a collaborative, relationship-based, solution focussed approach for short and long term customer satisfaction. Read More...

Today's Hall of Fame - Identifying Our Top Students

TOP FOR DIALLING

Chris Howell

TOP FOR RAPPORT

Chris Howell

TOP FOR CLOSING

Chris Howell