Sales Fundamentals - DSA level 3 Diploma

Back office staff: Administrators, Accountants and I.T.

Your back office staff will have far less contact with new enquiries, potential customers and even customers but the contact they do have is of vital importance because these guys are the true representatives of your culture and therefore need to engage and continue the rapport building process effectively.

Over 10 weeks they will be required to attend 5 half days training, complete 45 days of call logs, answer 20 motivational questions and report on training days.

In return, your back office staff will learn to adopt a customer focussed attitude on the telephone, engage more effectively and therefore improve your uptake of new customers and retention of existing customers for only £600 per person.

For an instant benchmark of your telephone skills, please visit our Behavioural Audit dedicated team... [AUDIT]