The DSA Level 5 Diploma in Advanced Telephone Skills

Few people enjoy telephone marketing because they do not capitalise on the value of the human engagement.

To engage with a potential customer during the limited timeframe of a phone call requires a special attitude.

The DSA Level 5 Diploma in Advanced Telephone Skills is a five month course that teaches candidates about the FIVE RULES OF BUSINESS RAPPORT.

This attitude is delivered in 20 units of accredited learning and gives the candidate a nationally recognised qualification – the only qualification for career telephone marketers.

Candidates will be required to complete a course of blended learning over the 5 month period. This includes:

• One tutorial per month will introduce the candidate to a world of customer collaboration and ongoing commitment
  
  
• Daily online management during your normal activity at your place of work brings discipline to each candidate and    introduces a fresh approach to management synergy
  
  
• Weekly challenges will raise issues in calling and business performance
  
  
• Finally, a monthly reading requirement will introduce candidates to a world of continuing professional development
  
  

This is the ideal route for building a collaborative relationship with your customers, retaining and motivating your existing tele-marketers and attracting new employees.

Classes normally consist of 10 Candidates to provide optimal learning conditions.

The course may be licensed (includes NCFE verification) or taught directly by our dedicated team... Please contact us for further details...